1. Delivery
EU Delivery Options & Charges
We’re excited to offer Free Standard Delivery across the EU! Your orders are carefully handled at our Distribution Centre in Poland.
Quick Dispatch: If you place your order before 12:00 p.m. (GMT), we’ll ship it out the same day—Monday to Friday! During busy times, please allow an extra 2-3 business days for processing.
Reliable Shipping: All packages are sent via UPS Express, ensuring a swift delivery right to your door. Remember, deliveries happen Monday through Friday during business hours, and a signature will be needed upon delivery.
2. Returns Policy
We understand that sometimes you may need to return a product. Here is what you need to know:
Returns: You may return items up to 28 days after dispatch, provided they are in marketable condition. To initiate a return, fill out the contact form provided with your parcel and send the items back with all necessary paperwork. The cost of returning goods is borne by the customer unless the return is due to our error.
How to Return Items: To return part or all of your order, please complete the contact form sent with your order.
Refunds: Refunds will be issued to the original payment method and processed within 3-5 working days after we receive the returned items, provided they meet the return criteria.
Customer Note: We strive to make your shopping experience as seamless as possible! If you have any questions or need assistance with delivery or returns, please do not hesitate to reach out to us. Your satisfaction is our priority!